How good is your customer service?

Advertising Customer service Marketing

In addition to being good at copywriting and producing marketing communications that meet my clients needs, I’d like to think that my customer service skills are up there too.  It’s the attention to detail and going that extra mile to give them more than they expect that in my opinion is exceptional customer service.  If I see an opportunity for my clients…

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Good customer service – when did you last get it?

Customer service

When was the last time you experienced good customer service?  And what exactly is customer service?  There are a number of varying definitions around but one of the simplest I’ve come across is from wikipedia that defines customer service as “the provision of service to customers before, during and after a purchase.”  Another more modern day definition is “the ability to attract…

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